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Online Consultation Advisor

Harrogate

£ 20k Pa plus OTE

 Our client is a one of the leaders in their field of Beauty with surgeries nationwide.

Based at their head office in Harrogate they are now recruiting for an Online Consultation Adviser who has experience in both customer service and sales.

This is an exciting new role within the business which will evolve with the person who takes it on.

The role is to deliver the highest level of customer service to all customers, giving them all the support and information, they need through online support and skype chat.

Main responsibilities:

  •          Provide patients with accurate information.
  •          Advice and guide patients through the procedures required
  •          Liaise with them through online chat and skype when required
  •          Work closely with the Clinical team, Administrators & Head Office Departments, such as Accounts & Hospital Bookings Department, to ensure a smooth journey for the patient
  •          Manage patients’ expectations, be empathetic & ensure patients are treated as individuals with tailored patient care plans to suit their needs
  •          Gain commitment from patients who are suitable, able and wanting to proceed with cosmetic surgery & convert to a booked operation.
  •          Handle patient information with sensitivity, in line with data protection & ensuring confidentiality always.

Skills and Abilities:

  •          Customer service skills.
  •          Experience in a previous sales role.
  •          Administrative experience.
  •          Pro-active with problem solving.
  •          Ability to build rapport & convey personality over a screen/phone.
  •          Experience using Microsoft Office (Word, Excel).
  •          Experience of CRM systems.
  •          Ideally educated to degree level.
  •          GCSEs in Maths & English.

 

This is a great opportunity to join a business where you can evolve and take on a new and exiting position which can develop.

Hours: Various shifts covering between: 9.30am – 8.00pm